Reference

How We Handle Your Account Information

We collect what we need to run your wallet, verify withdrawals and answer support requests. This policy covers the data we gather when you open an account, deposit via bKash, Nagad or Rocket, and contact our team.

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jita aisi How We Handle Your Account Information
PRIVACY CONTACT

Reach Us About Your Data

If you have questions about what we collect, want to request a copy of your account data, or need to update your details, our support team handles privacy queries through the same channels we use for account help. Response times depend on the complexity of your request.

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Live Chat

Open the chat widget in your account dashboard to ask about data handling, request updates to your mobile number or payment details, or inquire about how long we keep transaction records.

Email Support

Send privacy questions to our support email. Include your registered mobile number so we can verify your identity before discussing account-specific information. We respond within one business day for most requests.

Account Settings

Log in to your dashboard and navigate to account settings to review the data we display, update your contact details, manage marketing preferences, or submit a data-access request through the self-service form.

DATA HANDLING

How We Protect Your Information

We encrypt wallet activity, use secure payment gateways for bKash, Nagad and Rocket transfers, and limit access to account data to authorised staff only. Below are the measures we apply to keep your information safe and the ways you can control what we hold.

Secure Transactions

Every deposit and withdrawal you make through bKash, Nagad or Rocket passes through encrypted channels. We do not store your payment app PIN or full card details; transaction identifiers are logged for reconciliation and fraud prevention only.

Cookie Management

We use session cookies to keep you logged in, functional cookies to remember your language and currency preferences, and analytics cookies to measure page performance. You can disable non-essential cookies in your browser settings without affecting deposits or gameplay.

Data Retention

Active account records remain accessible while you hold an account with us. Transaction logs are retained for the period required by financial record-keeping rules. Support chat transcripts are archived after your query is resolved and purged according to our schedule.

Access Requests

You may request a copy of the personal data we hold, ask us to correct inaccurate details, or submit a deletion request if you close your account.

Common Questions About Your Data

We collect your mobile number, date of birth, preferred currency and device identifiers during sign-up. When you deposit via bKash, Nagad or Rocket, we log transaction IDs and amounts to reconcile your wallet balance.

We do not sell your information. Payment processors see transaction details needed to clear deposits and withdrawals. Game studios receive session tokens but not your personal details. We may disclose data if required by legal process.

Transaction records are retained for the period required by financial regulations and platform security needs. Active account data remains accessible while your account is open. Closed-account records are archived according to our retention schedule.

Yes. Log in to your account settings and submit a data-access request, or contact our support team with your registered mobile number. We will provide a copy of the personal information we store within a reasonable timeframe.

Open account settings in your dashboard and toggle off marketing communications. You will continue to receive essential account notifications such as withdrawal confirmations and security alerts, but promotional messages will stop.

When you request account closure, we stop processing new transactions and disable login access. Personal data required for regulatory compliance is archived for the mandated period, then purged. Contact support to initiate closure and confirm the process.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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